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Returns and Refunds

The return of the products must be made no later than 14 days from the date of arrival of the order.

Shipping is paid by the customer, the refund is made when the product arrives at the company, eligibility for the refund is verified and confirmed.


If you have received the Products ordered and are not satisfied or have simply changed your mind about the purchase after we have sent you your Order Shipping Confirmation by email, you can exercise your right of withdrawal without penalties and without indicating any reason and request a refund, pursuant to articles 64 et seq. of Legislative Decree 206/2005 (“Consumer Code”).
Please note that while the Products remain in your possession, you have an obligation to keep them safe and in good condition.

All products that undergo customization (specific customer request) cannot be returned.

After informing us of your decision to withdraw from the Contract, we will reimburse you as soon as possible, and in any case no later than 14 days from the date on which you exercised your right of withdrawal, any sum you have incurred or have been charged to you on the credit card for the Products ordered.


We use all reasonable efforts to perform our obligations under these Terms. However, we will not be liable for delays or failures to perform if such delays or failures are caused by circumstances beyond our reasonable control including, without limitation, natural disasters, explosions, floods, fires or accidents; wars or civil unrest; strikes, industrial unrest or work stoppages; any form of government intervention; act or omission committed by a third party; non-compliance by our suppliers; errors in the delivery address or failure to notify changes to it, or failure to pay.
We will notify you of any unforeseen event as soon as possible after it has occurred and will perform our obligations as quickly as possible. If such interruption exceeds 2 (two) weeks, you will have the right to cancel the Order and a refund will be made to you in accordance with Article 9 of these Conditions.


These Conditions are governed by Italian law (including, by way of example, articles 50 to 61 of Legislative Decree 206/2005 – Consumer Code – on distance contracts). Conflict of law regulations do not apply. To the extent permitted by applicable consumer protection laws, any action or dispute relating to these Conditions will be the exclusive jurisdiction of the Court of your residence or domicile, if located in Italy.


For any questions relating to these Conditions, our Products or your Order, please contact us using the contact details in the Contact section.


In the event that either party fails to assert any right recognized by these Conditions, this does not constitute a waiver of that right and will not affect the right to assert the relevant right subsequently.

Order Shipping Confirmation : Indicates the order confirmation, which reports the acceptance of your Order and the details relating to the Products you have purchased, which we send you when the Products are shipped;
Conditions: Indicates these terms and conditions of sale;
“Company” or “Our”: Indicates the E-commerce service of CORALIE DI TIVANO MONICA strada Gerbolina 3, 12030 SCARNAFIGI (CN) VAT number 04013200045 “You” or “Your” indicates you, the customer.